Shipping & Returns
Last updated: August 2026
Shipping
Free shipping on every order. No minimum spend, no exceptions.
Carrier & Delivery Times
| Detail | Information |
|---|---|
| Carrier | USPS (United States Postal Service) |
| Processing days | Monday through Friday (excluding public holidays) |
| Delivery time | 2 to 4 business days to most U.S. addresses |
| Tracking | Tracking number sent by email once your order ships |
| International | Not available at this time |
Important: We are currently unable to ship to Alaska or Hawaii. Orders placed with an Alaska or Hawaii delivery address will not be fulfilled and you will be contacted for an alternative.
Order & Tracking Updates
You will receive an order confirmation email immediately after placing your order. Once your order ships, a second email with your USPS tracking number will be sent. Please allow up to 24 hours for tracking information to become active in the USPS system.
If you have not received a shipping confirmation within 3 business days of placing your order, please contact us at info@eternahealthnutrition.com. Eterna Health LLC, 15442 Ventura Blvd, Suite 201, Sherman Oaks, CA 91403.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Eterna Health LLC is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately and we will do our best to correct it before fulfilment.
Returns & Refunds
We stand behind NutroZyme with a 60-day money-back guarantee. If you are not satisfied with your order for any reason, contact us within 60 days of your delivery date and we will issue a full refund. No return shipment required.
To request a refund:
- Email info@eternahealthnutrition.com with your order number and the reason for your request
- Our team will respond within one business day
- Refunds are processed to your original payment method within 5 to 10 business days, depending on your bank
Refunds are available for purchases made directly through Eterna Health. For orders placed through third-party retailers, please contact the retailer directly.
Damaged or Missing Orders
If your order arrives damaged or is missing items, please email us at info@eternahealthnutrition.com within 7 days of delivery with your order number and a description of the issue. We will arrange a replacement or refund at no cost to you.
Questions about your order? We respond within one business day.
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